Okta’s support-system intrusion highlights why HAR files and session tokens must be treated as privileged secrets
Okta’s root-cause report says a threat actor accessed files in its customer support case management system from Sept. 28 to Oct. 17, 2023, affecting 134 customers (under 1%). Some accessed files were HAR files containing session tokens, enabling session hijacking; Okta says tokens were used to hijack sessions for 5 customers. The incident stemmed from a support-system service account credential that was likely exposed after being saved to an employee’s personal Google account via Chrome sign-in on an Okta-managed laptop. Okta also disclosed a logging visibility gap that delayed identifying file downloads until an IP indicator was shared by BeyondTrust. Read more